Returns, Refunds, Exchange and Cancellations Policy

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item / items are missing from your order, so that we can evaluate the issue and help you with an exchange or shipment of the missing parts.

Partial Deliveries

In case of partial deliveries, i.e. if some products from your order are missing, please contact us on with the details of the order and the missing product(s), and we will ship the same to you. No exchange, return or refund request will be accepted due to incomplete orders. Only if Urban-Farmer is unable to fulfill the incomplete / missing item(s), refund pertaining to the missing items will be provided.

Returns and Exchanges

We do not allow return or exchange of any product or service purchased on our website. Only in cases where a damaged product is received, or products other than those ordered are received, we will allow a 48 hour return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags (if any), and in its original packaging intact. You will also need the receipt or proof of purchase, and the request must be raised within 48 hours of receiving the delivery.

To start a return, you can contact us at If your return is accepted, our logistics partner will pick up the product from your shipping address. Items sent back to us without first requesting a return will not be accepted.

The email should contain –

  • Reasons for return
  • Copy of invoice
  • Picture of the product received

Refund requests will be accepted only in certain cases -

  • If the payment was deducted twice for the same order / you placed a duplicate order and requested cancellation on the same day
  • If we are unable to fulfill your order
  • If we are unable to fulfill an exchange for an eligible product
  • When we have accepted your return request

We will notify you once we’ve received your request (in case of returns- post inspection of goods received), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on the payment method used to make the payment. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.